macy's return policy

Macy’s prioritizes customer satisfaction with a flexible return policy designed to make the process stress-free. Most items can be returned within 90 days of purchase, either in-store or online, provided they are in original condition with tags attached. For online purchases, customers can initiate returns through their Macy’s account or by visiting a store. Some exclusions apply, such as final sale items, furniture, and mattresses, which may have different return timelines or restocking fees. To return items without a receipt, Macy’s may offer store credit at the item's lowest selling price. For returns made with a gift receipt, customers typically receive a store credit or exchange. Refunds are issued in the original payment method and processed promptly. Macy’s also offers extended return windows during the holiday season, allowing for greater flexibility. For specific item exceptions, customers are encouraged to review Macy’s detailed return policy online.