old navy return policy

Old Navy offers a customer-friendly return policy designed to make the process simple and straightforward. Most items purchased online or in-store can be returned within 45 days of purchase for a full refund or exchange, provided they are in their original condition, unworn, and with the tags attached. For online orders, customers can return items either by mail or at any Old Navy store, ensuring flexibility and convenience. To process a return, proof of purchase is required, such as the original receipt, packing slip, or an order confirmation email. Refunds for returns are issued to the original form of payment. Items marked as "final sale" are not eligible for returns or exchanges. Gift returns are refunded as a merchandise credit. Old Navy also offers free return shipping for online orders in certain cases, but customers should check their order details for eligibility. For the most accurate and up-to-date information, refer to Old Navy’s official return policy on their website. With clear guidelines and flexible options, Old Navy ensures customer satisfaction with every purchase.