The effect of AI Chatbots on customer service in little to medium businesses is noteworthy.
Introduction: In today's rapid digital world, customer service plays a essential role in the success of any business, specifically small to medium businesses (SMBs). With restricted resources and manpower, SMBs typically struggle to provide round-the-clock customer support. However, with the emergence of AI chatbots, these businesses can now improve their customer service capabilities, optimize operational workflows, and boost customer satisfaction. In this article, we will explore the impact of AI chatbots on customer service in SMBs, highlighting their efficiency and round-the-clock availability.