The influence of AI Chatbots on client support in small to medium businesses is noteworthy.
Introduction: In today's high-speed digital world, customer service plays a essential role in the success of any business, especially small to medium businesses (SMBs). With constrained resources and manpower, SMBs often struggle to provide continuous customer support. However, with the advent of AI chatbots, these businesses can now improve their customer service capabilities, optimize operational workflows, and boost customer satisfaction. In this article, we will explore the impact of AI chatbots on customer service in SMBs, highlighting their efficiency and continuous availability.